Customer Testimonials
Always great customer service! Anika is always very helpful and a great problem solver… love Frank Boucher
My wife and I have leased a Kia for the last 6 years. This year we wanted to purchase a larger SUV. We have trusted Lee McGee with our lease cars and we continued with a purchase. Lee worked his sales skills and we purchased a 2023 Sorento. Lee’s knowledge made the sale a positive experience for us. Thanks Lee for help. Bob & Kate
Amazing Everytime! Annica in the service department is the best! My go to service center!
I drove right in was greeted and filled out the paperwork and was on my way. Very professional and vey clean. Will be back.
Service is always very good. I particularly like dealing with Annica in the service department. She always goes above and beyond.
At every visit the service representatives are friendly, helpful, knowledgeable & good communicators. We are kept in the loop at every step including the costs associated with any repairs needed.
Great service ! Good atmosphere with free coffee. Welcoming personal, friendly, hospitality. Enjoyable experience. Will go back again.
Helpful reps. Greeted on time. Fair prices Estimate on the length of time for service was accurate. The customer waiting area is nice but unimpressive.
I arrived 1hr early for my appointment.(my mistake) They were able to squeeze me in ahead of time. Since I hadn't eaten lunch, I asked for a recommendation for a restaurant. The food was great. My car was finished just as I was finishing my lunch. It turned into a great afternoon.
Jacob was awesome and it was fast. I enjoy the seating and snacks and the video of the inspection
Completed all recalls and oil change quicker than requested. Found and used my oil change voucher. Very professional.
Friendly service department, Clean showroom. Dependable service. I always feel comfortable when I come in forservice
Had a headlight out and going out of town. They got the job done quickly
The whole Mazda team was excellent to work with and created a personalized experience to meet my needs. Ruby did an awesome job making me feel comfortable when looking at vehicles!
Very good like the service will come back he was very nice sound like a good place to work
Very friendly reception and well taken care of. The waiting room was very clean and had a lot of different choices of drinks. Quick service and loved the video of the tech saying what was going on with the motor compartment. Explaining what he checked on his multi point inspection. Will definitely return for service at this dealership.
Always clean, efficient and quality of work is great. They get the job done the right way the first time. They take a video of the work that is performed.
It was such a great experience! They were willing to work with me at every step to get the best deal! I did! Lee McGee thank you for all your help! He was a great help! Great attitude and always communicating just best experience I could ask for!
Knowing we drove down 3 1/2 hours to get our car when they knew we would be there by noon. We still had to wait 3 1/2 hours to do paperwork with no loan and paying cash. We could not get the total amount of what we had to write the check out for until we met with finance. They did not have even the car ready for us. Meaning it was being washed and checked over while we waited. None of the warranty or service checks were told to us.
Very helpful
We had the best experience at Frank Boucher of Racine! Screaming thank the powers that be we got Ruby Munoz as our sales rep! I walked in to the dealership and while waiting in line at the front desk, she politely asked if I needed help from her desk. It was a very stressful time in our family's life as my son and I had just got into a crash a few days prior. I told her I was looking for something used with certain qualities and she immediately went to find what would suit my needs best. She ...
Absolutely great service! I found a fantastic used gem at a decent price and it was an easy and seamless purchasing process. Almost too easy 😉 Lee went completely above and beyond for me and even ended up answering some of my questions before I had a chance to ask them! He's extraordinarily personable, communicated greatly and really helped me out a lot. Gave me real and honest advice. Really grateful I had the chance to work with him!
Absolutely great service! I found a fantastic used gem at a decent price and it was an easy and seamless purchasing process. Almost too easy 😉 Lee went completely above and beyond for me and even ended up answering some of my questions before I had a chance to ask them! He's extraordinarily personable, communicated greatly and really helped me out a lot. Gave me real and honest advice, as well as Kody in the finance end of things. Really grateful I had the chance to work with them!
Friendly clean nice cars good coffee sales staff always helpful service department fast and friendly
Work was performed in a professional way. Repairs were done in the time indicated. Will have to return (not a problem) to have additional work completed because time ran out for the day. Staff was very friendly and knowledgeable
I have been to plenty of different dealerships, but the team at Kia was BEYOND helpful. Ruby specifically was very compassionate and honest. She heard my long list of needs, along with concerns and made sure I left the building feeling comfortable and confident about my experience! Shelby and Brandon were also very professional, informative, and efficient towards making the process practically effortlessly for me. I can't thank them enough!
Kind staff. Clean showroom. Quick process to purchase new vehicle. Laid back atmosphere. Would visit there again.
Everyone I encountered was courteous and professional. I was kept in constant communication about my vehicle and was notified when it was finished. Car was delivered sparkling clean!
Chris is always professional and makes your car problem his problem. He explains all that’s being done before, during and after services. He greets you with and smile and walks you out with a smile. He will always be my go to guy. He professionalism is outstanding! He is a true asset to your company.
Everyone is friendly, waiting area is clean and customers are continually updated while work progresses.
Always fast and courteous. Work is done completely and throughly. Nice waiting room and friendly staff to help with after service activities
Went to an Illinois dealer horrible experience. Went to Boucher and had a great experience. Thank you!!
The new Mazda building is amazing! I miss Annica in the Kia building, but Dustin was nice too! So was the girl at the desk!
The service staff was knowledgeable and performed my service work ahead of schedule. I really appreciated the video of my tow hitch installation.
I just bought my 2023 Kia Sportage! So easy and no pressure!! And they did not follow me in the parking lot like the other dealership did!! I appreciate you not suffocating me as I looked at cars. Lee Mcgee and Brandon thank you for a smooth transition! 🙂
Excellent customer service. Brought my Kia in for service. It was done quickly and professionally. The service writer was very helpful.
don't know about sales since Tim left, anika service advisor always special and very helpful and on the ball
Noah Eastridge was the best! I drove from Chicago, because of the excellent customer service and experience he provided. He took excellent care of me and I am grateful! Thank you Noah Eastridge and the Frank Boucher VW Kia Mazda of Racine team!
My service advisor was friendly, pleasant and informative. She was very helpful in helping me to turn off a very annoying feature in my vehicle.
Had a great experience purchasing my new vehicle. Shelby Torres helped us and was extremely helpful and professional throughout the process. Would recommend if you are looking for a new vehicle!
Everyone was very polite and wonderful. They made sure to communicate with me the whole entire time until I was in my new car!!:) special shout out to Ruby and Brad E; I’m very happy with my vehicle and the service I received at this dealership. :))
I glad that this dealership took time to get my car in although, I did not have an appointment. (NO WORKING BRAKES) Fix my car with new parts because of bad corrosion underneath car. [This was a very expensive $$$$ lesson to learn] My service representative kept me alert by calling me each day with detail about what happening with my car also, send me a video, that way I could see for myself the build up corrosion. My car drive & brake better. Will being asing for information about how to avoid underneath car corrosion buildup this WINTER.
Lee, Kody and Clay were all very professional and helpfully and went above and beyond to see that we were satisfied with our purchase for our granddaughter. They made for a no pressure enjoyable buying experience. Highly recommended.
Friendly and efficient staff. As we have an EV, we needed a moderate charge to get back to our home charger and the staff promptly took care of that…very helpful and appreciated.
Reasonably priced, on time, and excellent installation of 2023 Telluride dealer options. Thank you Annica.
I was very pleased with the quick repair of my vehicle. So happy the service was that fast.
Lee was extremely helpful and great to work with! He made my first car buying experience a breeze. The process was efficient and I would highly recommend anyone to buy a car here.
Frank Boucher never disappoints! I worked with Shelby Torres. He was so kind and professional! I came in with so many expectations and he did what he could to make sure each was met! Hands down, best experience buying a car! Shout out to Clay, Branden, and Brad as well! Made me feel like family. Well worth the 2 hour drive to work with all of them
Patricia was able to work with me quickly over the phone to find the vehicle that I wanted, especially after I was getting some major runaround from other dealerships in the area.. Almost like a breath of fresh air! Despite a little initial confusion, the (most-friendly) staff worked to get me on track and into my new lease. In these times of limited inventory and higher costs of nearly everything, I was very pleased with my overall experience. I shall return to this dealership for my next vehicle, when the time comes.
Jamal was great in greeting me and informing me of the services I needed to take of my car he was outstanding I'm so pleased with his help thank you so much
I like that they service my truck and included a much needed software and decal was included in the service at no charge to me. I had read about the software being offered to Kia customers. So glad this dealership pays attention too current information about its products and services for Kia customers.
Lee is an excellent salesman you can trust! He listens to you and your needs and helps you get what you want. Highly recommend Frank Boucher Kia of Racine for your car needs!
Noah was excellent to work with in getting our latest leased vehicle. He was very helpful and friendly and answered all our questions
Almer was great to work with. I have leased both of my cars from this dealership and had good experiences both times.
I felt like royalty walking in this time around. This was our 5th car we have bought/leased from this dealership. Last lease experience wasn’t great, but once I expressed my concerns they made this purchase easy, smooth, and all around amazing!
The dealership is always clean and comfortable.. Stocked with goodies for you to enjoy while you wait.
My sales person, Noah Eastridge was really easy to work with and made my buying experience pleasurable. Our entire family uses Boucher for Sales and Service and over the past 20 years we have purchased, sold or traded in a number of cars at various locations and we've always received great service no mater which Boucher dealership we are at. Thanks Boucher for all the great years of service.
Friendly & knowledgeable service advisor, fast work, clean waiting room. Good price & coupons too. Will return
Very helpful! Was done on time she gave me . Lady that helped me in service department was very kind and very knowledgeable about her job . Answered all my questions and set me up with a shuttle. Very Happy!
I recently purchased a used vehicle with this dealership within the last 2 weeks and it was one of the best car buying experiences I have ever experienced. The inventory at this dealership is great as they offer a wide variety of options to meet your needs. I however have been looking for a specific vehicle for some time, and I was so happy I decided to stop in and take a look. The salesman that helped me, Almer Croox, offered an unparalleled range of compassion, care, integrity, and most importantly transparency. I HIGHLY recommend to stop in and experience this ...
I recently purchased a car at this dealership and I absolutely love it. For those looking for their next vehicle, look no further. I found a car that I knew I wanted on their website and once I stopped in person I was treated with respect and integrity throughout the whole process. The car buying process can be difficult, confusing, and sometimes frustrating. However while working with Almer Croox I knew that I was being taken care of. Almer made the process not only fun, but also helped to answer any and all questions to ensure there was 100% transparency. I ...
I recently purchased a car at this dealership and I will say it was one of the best car buying experiences I’ve had in the last 8 years. The amount of professionalism and respect I received was out of this world. I really enjoyed working with Almer Croox, he provided a next level type of care that made the purchase not only smooth from start to finish, but made it fun.
they did good work for myself. straight out problem s. Another dealership couldn't fix for my truck. good customer service there.
Was very satisfied with the service I received. Friendly,fast and efficient service. Looking forward to having their service again.
Team was great to work with on configuring exactly what I wanted for my vehicle without adding a bunch of extras I didn't want. I was able to close and drive away in a brand new vehicle in the time it took my family to watch a movie. A+ customer service!!!
Great setvice always updating you on you're car and very pleasant to work with
Pleasant experience overall. Purchased 2021 Telluride and came back and purchased 2022 but delivery delayed until 2023…….delivered May 2023.
Excellent service, knowledgeable and friendly staff . Thank you to everyone who made our buying experience pleasant. When we need a second vehicle we keep this Kia Dealership in mind.
The people are very pleasant to work with. The work is done in a timely fashion.
professional treatment and communication were outstanding
Lee and Brandon were awesome to work with. They really made us feel like they wanted our business.
Wonderful and friendly people. Very knowledgable of the product. Bill and scott are the best!
Lee McGee is an AWESOME salesman. He went above and beyond to help me get my brand new dream car. I absolutely appreciate everything he did for me. I highly recommend whoever goes to this dealership to ask for Lee McGee! He’s an AWESOME man to work with.
Dependable and excellent service! Always a good experience here with friendly people! Thank you so much!
Had a pleasant shopping experience with Noah. When the vehicle I thought I wanted didn’t fit my needs, he was quick to show me another option that was close to my price range. We did a little dance on pricing, and had a small hiccup on financing, but he and manager Scott kept things low-pressure and followed through on agreements. My experience with service has been interesting so far with locating parts, but hopefully the new building will sort that out. Actual service was timely and professional.
The dealership was great! So pleased that they allowed the sales staff to help us even though we were from another state. Much higher respect for the customer than we received from other dealerships.
Quick and easy purchase. Bill was an awesome salesperson.
Frank Boucher Cheverolet is the dealership that I originally leased from and then bought my 2020 Kia Forte so they are familiar with my car.
I have purchased several cars both new and used from Boucher and have always felt well treated. They go the extra mile to make sure you are happy and well taken care of.
Amazing customer service. Easy to communicate with and got my car in and out quickly
Came in to look at a car. Met with Lee. He was extremely helpful and courteous . Ended up purchasing the vehicle. Pleasant experience.
Mitch was very welcoming and willing to discuss all options. The financing was easy and efficient.
I am pleased with the level of personalized care provided. My first service appointment was easy to schedule. The mechanics worked diligently to find and remedy a problem with my lift gate. I recommend Boucher Kia to anyone who asks advice on where to purchase a vehicle.
Sales person very knowledgeable.
For the most part I am pleased with the service, however, when I had some recall work done along with a replacement washer fluid pump, the technician did not put my heat shield back correctly and now its broken and dragging, resulting in another service call - not happy😡
Anica in service is great. Used coupon or save 10% every little bit helps. Pictures of car on the way in is nice touch
Almer was great to work with. He was there to answer all of our questions and never made us feel like we were just a sale. He had a lot of patience with us, test drove many vehicles, until we found the right one for us! We love our car and after the sale he sent us a video letting us know we can contact him if any questions come up.
I had a very good experience with sales person Lee. He was very pleasant, helpful and knowledgeable. He answered all questions and didn't rush me. I would recommend him to others.
We had great experience! Lee was a fabulous sales person. Couldn’t be happier with our purchase. Joan
Lee Mcgree was so helpful and down to earth. He made my sisters first car buying experience so easy and straightforward. He didn’t leave us feeling confused or “tricked”. He is an amazing sales man and we couldn't have asked for anyone better! I would buy 10 cars from him 🤩 thankful for Chad as well for working out any small issues we had!
They were accommodating and communicative throughout the process. There was an issue with one of my tires and they worked to get a replacement there within hours. Also, the shuttle driver was very pleasant and arrived when they stated.
First off I was referred to Boucher twice didn’t listen . One day I decided to give them a call to see what they could do Chad and Tyler saved me from being car less or in debt long story short they gave me a way better experience buying off a lot for the second time was way better than the first , I owe these guys lunch for the great deal of help they offered(coming soon) !!! Will definitely do business here again and encourage anyone looking and financially able to check out their inventory !! APPRECIATE YOU GUYS THANKS AGAIN !!!
it was good , they did not wash my car,i did not get the service woman's name
James is such a great sales person. We already knew what we wanted when we came in and normally they try to change out minds but he did not, he informed us on everything we needed to know about the car and kept in touch if we needed anything.
Annica is always super sweet and so helpful when I bring my car in. The service department does great work and gets me out as soon as possible.
Always friendly, and courteous.
The dealership maintenance manager was very accommodating when I called to make an appointment for a software update on my vehicle. He was very knowledgeable about the software and how it would prevent anyone from stealing my vehicle. Upon arrival for my appointment he told me that I could wait in the showroom and enjoy a cup of coffee or other beverage if I preferred. Being a car guy I checked out all of their models and was pretty impressed with the quality apparent with all of them. Thay have come a long way in a few years! They even ...
Friendly and very personable staff Chad, Durrel and Cody made our experience painless. Very nice!!
Professional yet comfortable pressure free experience! Bryan answered all our questions, kept us informed at all times, and made the whole buying experience easy and enjoyable. We enjoyed our side talks with him as well! Brad made the tedious paperwork so easy and we enjoyed visiting with him during the process. Brandon introduced himself and was nice to visit with and made us feel welcome The whole experience was great! Never thought we'd say that about a car buying experience!
I have always been very pleased with the service I received and did not have to wait very long for completion
