They were accommodating and communicative throughout the process. There was an issue with one of my tires and they worked to get a replacement there within hours. Also, the shuttle driver was very pleasant and arrived when they stated.
First off I was referred to Boucher twice didn’t listen . One day I decided to give them a call to see what they could do Chad and Tyler saved me from being car less or in debt long story short they gave me a way better experience buying off a lot for the second time was way better than the first , I owe these guys lunch for the great deal of help they offered(coming soon) !!! Will definitely do business here again and encourage anyone looking and financially able to check out their inventory !! APPRECIATE YOU GUYS THANKS AGAIN !!!
it was good , they did not wash my car,i did not get the service woman's name
Annica is always super sweet and so helpful when I bring my car in. The service department does great work and gets me out as soon as possible.
Always friendly, and courteous.
The dealership maintenance manager was very accommodating when I called to make an appointment for a software update on my vehicle. He was very knowledgeable about the software and how it would prevent anyone from stealing my vehicle. Upon arrival for my appointment he told me that I could wait in the showroom and enjoy a cup of coffee or other beverage if I preferred. Being a car guy I checked out all of their models and was pretty impressed with the quality apparent with all of them. Thay have come a long way in a few years! They even ...
Friendly and very personable staff Chad, Durrel and Cody made our experience painless. Very nice!!
Professional yet comfortable pressure free experience! Bryan answered all our questions, kept us informed at all times, and made the whole buying experience easy and enjoyable. We enjoyed our side talks with him as well! Brad made the tedious paperwork so easy and we enjoyed visiting with him during the process. Brandon introduced himself and was nice to visit with and made us feel welcome The whole experience was great! Never thought we'd say that about a car buying experience!
I have always been very pleased with the service I received and did not have to wait very long for completion
Always helpful and polite. I really appreciate being able to be taken home and picked up later when my car is ready.the waiting area is very comforting and welcoming.
We were treated as family! We will recommend them to friends and family. Wonderful experience.
test ride and sitting in the car
They were able to get our vehicle in the same day and take care of the issue (under warranty thankfully and nothing major) and got our car back that night. Superb!
Have been trying to have car fixed for 9 months we finally had an engine light go to say what was wrong. car is running good. Fingers crossed it stays running fine. Thank you
First time buyer with the Boucher company and they were knowledgeable and easy to work with. Tyler was kind and patient in helping me select the vehicle I was looking for within my budget.
Scott, Kash and Keri took care of me so well, start to finish! Very pleased.
Erika Johnson checked me in and kept me informed while I waited for my car to be finished. She was great to work with and was very professional to deal with. I will be back for my next oil change or if my KIA needs any other type work.
I have purchased 3 Kias from them and would go back for a 4th!!
My experience buying my first new car was smooth and painless. There were no hidden fees involved. It was a very special day. The only thing that would have made my experience better would have been a few complimentary oil changes included for my new car.
My experience buying my new vehicle was smooth and painless. No extra or hidden fees. Tyler was very helpful and had a positive attitude during our interactions.
Had no problems, great experience with James Smallins , he kept in touch to make sure I knew what all the futures meant.
The service department is the best I’ve ever felt with. The entire staff there are the best in the business. I won’t go anywhere else for service on my Kia.
Clean service dept very friendly always updating me on service needs fixes my vehicle correctly the first time. Very satisfied with Kia Service
Always helpful- proactive- communicative The service center and sales center are exceptional. We are 100% Frank Boucher Kia of Racine fans/customers.
Outstanding service, Noah, Kody and Nimo where absolutely amazing people to connect with on getting a car.
Super service and great communication from the service rep Dan, it was a very quick turnaround
As always our experience with Boucher Kia has been top notch! We purchased our 3rd Kia from Lee McGee this week and he is amazing! Lee along with Chris Miller in service make for an unstoppable team. They are the reason we keep coming back. We had an amazing buying experience. Everyone is friendly, courteous and professional!
Had a great experience purchasing our telluride. The dealership closes at 7 but due to work we were not able to get there until 630. They arranged everything over the phone and stayed late until past 8 to work out the deal. Lee McGee went over and above explaining things about the vehicle and making sure my wife was comfortable with the vehicle. They presented different financing options as well as different packages for repairs but were not pushy about it. I would recommend this dealership to anyone looking for new or used.
They are always there for me when I need them! And they can usually get me in fairly quickly! So thank you!
Annica Abbot was Outstanding. From the warm greeting, updating through out the services, to the paperwork explaining, and even walking me out to the car. Very friendly, outgoing and efficient, Give this woman a raise..
Great buying experience. Bryan was a pleasure to work with. Very helpful throughout the process.
Everyone is great, the service is quick and good! The staff in general is top notch.
I couldn’t have been happier after leaving. Sarah and Clay were wonderful to work and made buy my dream car and buy out my lease so easy. Sarah was knowledgeable about the Carnival that I was looking and if she didn’t know the answer she was quick to find it. Clay made the buy process super simple and was willing to go over everything a million times so I understood it. I will for sure be using them in the future.
The service department is the best I’ve ever dealt with, they are very professional and friendly. I always leave there knowing that my car has been treated like it was their own.
Great group of people to work with. They all made this experience so easy and painless. Nick Schouten was fabulous. He is very knowledgeable of the vehicles and pleasant to work with. Thanks to all the staff!
if something goes wrong with the deal they try to make it right
Chris and onica are great in the service department, thank you for always meeting my expectations
I’ve always been given the upmost respect in the best care for my vehicle.
Easy transaction, listened to me. I would recommend Mitch for your next purchase.
Ordered a new Sorento PHEV through this dealership. Took quite a while to arrive, but that is on Kia, not the dealer. Experience once the car arrived at the dealer was very good. Our original sales rep (Beatrice) had left the company, so we were handed over to Bryan, who was easy to work with. All the numbers were as-expected, no shenanigans. Only a small effort to get us to buy a protection package, no big pressure. Trade-in offer was reasonable and we got some flex from them on that when I presented some evidence to higher value. Process was ...
The customer service was phenomenal. My salesman Lee McGee didn't miss a beat. I left within a few hours with a showroom Kia and I'm very pleased with my 1st time buy. All the other staff were wonderful too. Thank you again Lee McGee
The sales rep Noah and Sales manager Scott were extremely helpful throughout the whole process. Highly recommend for other potential shoppers to seek them out for assistance and an awesome car shopping experience!
Both the sale rep Noah and sales manager Scott were very helpful throughout the whole process in the Mazda dealership.
Wonderful service stands by. Their product. Car has 667 thousand miles and I still get free oil change. Can’t beat that for quality product and service!
Working with Nick was an absolute pleasure. Process was very smooth and I appreciated his attention to details. Took the time to make sure I was comfortable with everything
I had a great experience and they did a good job. Let me know of possible future repairs. Not pushy
Mitchell went out of his way to bring me my spare tire. I live a half our away! His communication is great.
Working with Nick was an absolute pleasure. Process was very smooth and I appreciated his attention to details. Took the time to make sure I was comfortable with everything.
They did excellent job selling us a brand new car last week Lee McGee did a great job
Timely service, responsible and respectful staff, clean facility, calm atmosphere, no pushy salespeople, nice waiting lounge
Been coming here for years! I brought my husband car for tomorrow! I'll keep coming back!
Lee McGee did an excellent job of selling us a new Car last week.❤️ Lol
Darrell was very professional, knowledgeable, and willing to go that extra mile to help me find the car I wanted.
They provided prompt and courteous service on my Kia Forte! I love being able to schedule a service appointment online, as well.
Kim Streubel from Boucher auto group Boucher Chevrolet was great to work with. I appreciate all she did to help me find the perfect car
Everyone from Nick to Kody to Brad were very helpful and smoothed out any bumps along the way.. happy to finally have my new Sportage.
This felt like an honest transaction. I love my new ride! Everyone was very helpful and knowledgeable.
Nick was great and easy to work with. Nick new what he was talking about with questions I had.
So pleased how this dealership went the extra mile to get our repair covered by a Kia warranty. We’re always satisfied with the excellent service Frank Boucher Kia provides. Thanks again!
Fast service and clear communication! We dropped off early due to work schedules and the service was completed before we were even scheduled to arrive.
This is the dealership where we bought this car and the second time we have brought it in for service. Very courteous and professional. I like that they checked out the outstanding recalls.
Professional courteous Respectful considerate and kind. No unnecessary sales of unnecessary parts or repairs. Clean environment and organized. Easy in and out.
Good dealer to work with so far
Great service and friendliness. We didn’t have an appointment and they got us in anyway. Even offered to wash our car!!
I recently purchased a used car and there have some issues. You all have been wonderful to work with. I love my kia. my buying experience was great also.
Where you get excellent services from one department and it made you gained trust for it all. 3 vehicles I have gotten from the dealership and definitely a place I will continue to come back.
GreatserviceGreat service and friendly staff
I always get great service.
Annica in the service department is always super friendly and helpful.
I ENJOYED WORKING WITH LEE, BRANDON AND CLAY! THEY ARE ALL VERY PROFESSIONAL, HELPFUL AND UNDERSTANDING. WHAT CAN I SAY, IT TOOK 13 MONTHS TO GET THAT AMAZING 2022 TELLURIDE, BUT IT WAS WORTH THE WAIT!!! THANKS GUYS,
Great staff worked with me through a couple of setbacks and tried making sure everything went as smoothly as possible. Almer was an amazing and very helpful salesman. Brad and Bryan were a huge help on my final day of getting my car. Couldn't be happier
I consistently receive excellent service from Chris and Annika, and everyone I come in contact in the service department.
Great service friendly staff and gave updates about the progress being made and if there was a delay I was kept informed and the reasons why with apologies
I recently bought an used car, they were amazing and very helpful in every step of the process. An special shout out for Tony. I definitely recommend this car dealership!😃
I had a great experience buying my new used car here. Everybody is extremely professional and helpful. Beatrice and Tony were simply the best!
they have good customer service and go up and above 💯 percent
My overall purchase was great. Beatrice was phenomenal! I had to order my car and when it arrived Brandon gave me a great trade in value for my vehicle. So for that I give five stars. My only issue is when finalizing the purchase Kody had already factured into my monthly loan payment a $2,995 for extended warranty coverage. When my boyfriend questioned why the need for additional warranty coverage when Kia offers a 5YR/60K mile warranty, Kody replied no it is 3YR or 36K miles. My boyfriend and I looked at each other puzzling. My boyfriend then said we ...
Chris was informed, friendly and very helpful. I trusted what he said and will definitely go back to see him again.
I had a great experience, I absolutely plan to recommend others to see Lee McGee!!
This dealership is my number one since 2012 Friendly, Excellent customer service and knowledgeable personal.
The service depatment is very nice and its very clean. All the sevice rep's are very personable
I have all my service done at Boucher. The service department is unmatched, great people and service. I worked with Annica, she’s extremely professional and friendly.
The head of service, Chris Miller, is amazing and professional and always ensures phenomenal service from his department. His customer service is the sole reason why I continue to have my car serviced at the dealership.
It was easy. Nice waiting area. Felt I was well taken care of. My car is all better.
Beatrice Is very helpful. It’s a great experience and I really this new car.
LeeMcGee was awesome. No pressure salesman. Great experience at this dealership. Would recommend 10/10
Good service, fair prices, good people, never had any problems with Frank Boucher Kia Racine
They have a very friendly staff that is easy to talk to. Very responsive to questions asked
They work with you to get you where you want to be in purchasing a car. very welcoming and quick responses to questions especially if your from out of town and can't just pop over to the dealership. Beatrice was awesome.
I had an easy experience. Only disappointed that my windshield wiper container leaks but I called and they wil be taking care of it.
Annica is always so professional and great with communication. Wouldn’t want to take our car anywhere else.
Fast, friendly and competent service. Easy to sign up online for appointment and nice reminders sent.
Great service, worked with my schedule and took great care with my car. I will be going back
I was quickly checked in by the Service Writer. The work that was done on my 2017 Kia Sportage was done in a timely and efficient manner.
Very efficient and very friendly staff! Almer was awesome!! Brad was great as well. Made all the mountains of paperwork a smooth process!
Chris was very helpful with my service yesterday. He kept me well informed from start to finish. Service was fast and efficient!
in and out in less than an hour, great service and staff
Nice, friendly people. Too bad there are not more cars to look at while waiting for my service.
Very friendly, fast and efficient service! Would recommend this service to anyone who owns a Kia!
BOUCHER RACINE 👎🏿 I went to buy a car in the morning on Saturday July 30th. I was working with Tyler and he was fine. The sales manager was TERRIBLE! First off I told them that morning I’m looking at another car and choosing between the two. A few hours later I called Tyler and told him I would be on my way, I want to make a deal. Of course they played the game saying well if the car is still here it’s a hot car lol whatever. When I asked Tyler the car price to confirm he ...